Privacy Policy

Effective date: 20 February 2026

This Privacy Policy explains how Online DigiServ (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you use onlinedigiserv.com (the “Site”). We are based in South Africa and aim to comply with the Protection of Personal Information Act, 2013 (“POPIA”).

By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Who we are

Website: onlinedigiserv.com
Responsible party: Online DigiServ
Contact: Contact Online DigiServ
Address: Cape Town, South Africa

2. Personal information we collect

A. Information you provide (Contact Form 7)

When you contact us using Contact Form 7, we may collect:

• Name
• Email address
• Subject/message content
• Any other details you include in your enquiry

Note: Contact Form 7 typically sends form submissions by email. Depending on your configuration, submissions may or may not be stored in the website database. If you use a database add-on, that may store submissions on the server.

B. Information collected automatically

When you visit the Site, we may collect:

• IP address (or a shortened form, depending on configuration)
• Device and browser information
• Pages viewed, clicks, time spent on pages, and referring/exit pages
• Approximate location (derived from IP)
• Cookie identifiers and similar online identifiers

This data may be collected using cookies and similar technologies including Google Analytics and Google Ads, where enabled and where you have provided consent.

3. How we use your information

We use personal information to:

• Operate and maintain the Site
• Respond to enquiries and provide support
• Improve content and user experience (analytics)
• Measure marketing performance and conversions (advertising)
• Detect, prevent, and address security issues, spam, and abuse
• Comply with legal obligations where required

4. Cookies and consent (CookieYes)

We use CookieYes to manage cookie consent and preferences.

• Strictly necessary cookies help the Site function and store your consent preferences.
• Analytics cookies support website measurement (Google Analytics).
• Marketing cookies support advertising measurement and remarketing (Google Ads), where used.
• Affiliate tracking may occur when you click out to third-party retailers.

You can change your cookie preferences at any time using the Site’s cookie settings link (if available) and via your browser settings.

For more details, see our Cookie Policy.

5. Google Analytics and Google Ads

We may use:

• Google Analytics to measure how visitors interact with the Site (traffic sources, popular pages, engagement).
• Google Ads to measure ad performance (conversion tracking) and, where enabled, to support remarketing.

Google may process certain usage data and identifiers as described in Google’s own policies. We aim to configure our tools so that non-essential tracking runs only after consent (where consent controls are enabled).

6. Affiliate links and sponsored content (Takealot, Amazon, Vegavend.com)

The Site may include affiliate links and sponsored/paid content.

• If you click an affiliate link to Takealot, Amazon, or Vegavend.com, that retailer (or its affiliate partners) may set cookies or use similar tracking to attribute your purchase to our referral.
• We may earn a commission from qualifying purchases, at no extra cost to you.
• Sponsored/paid placements are intended to be clearly disclosed on the relevant page.

Once you leave our Site, the retailer’s privacy policy applies. We do not control how third parties process your information.

7. LiteSpeed and caching/performance

We use LiteSpeed (for performance and caching). Depending on your configuration, LiteSpeed may:

• Cache site pages to improve loading speed
• Use cookies or headers to manage cache variations (for example, to remember whether you are logged in or to respect cookie consent settings)

These performance cookies are typically considered necessary because they support core site functionality and speed.

8. How we share personal information

We do not sell your personal information.

We may share information with service providers that help us operate the Site, such as:

• Google (Analytics and Ads)
• Affiliate partners/retailers (Takealot, Amazon, Vegavend.com) when you click through
• Website hosting and infrastructure providers
• Security and anti-spam tools (including tools that help filter Contact Form 7 spam)
• Caching/performance tooling (LiteSpeed)

Some providers may process data outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure appropriate safeguards are in place.

9. Retention

We keep personal information only as long as necessary for the purposes described above, including legal, accounting, or reporting requirements.

Typical examples:

• Contact Form 7 enquiries: retained in email inboxes and/or server storage for a reasonable period to manage support and follow-ups.
• Analytics/advertising data: retained based on provider settings and our configuration.
• Server logs/security records: retained for security and troubleshooting for a limited period.

10. Security

We take reasonable technical and organisational measures to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Your rights under POPIA

Subject to POPIA and certain exceptions, you may request to:

• Access the personal information we hold about you
• Correct or update your information
• Delete your information (where we are not legally required to keep it)
• Object to processing in certain circumstances
• Withdraw consent (for example, cookie preferences or marketing emails)

To exercise your rights, contact us using the details in Section 1.

12. Children

The Site is not intended for children under 18. We do not knowingly collect personal information from children.

13. Third-party links

The Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

15. Contact

For privacy questions or requests:

Business name: Online DigiServ
Email: Contact Online DigiServ
Website: onlinedigiserv.com
Country: South Africa